We roast for online orders Monday-Thursday (except for major holidays). Orders placed prior to 9:00 am central time on a roasting day typically get roasted that day and shipped out by the following business day. Orders received after 9:00 am will be roasted the next roasting day and shipped the following business day. Please note: Holidays (and Cyber Monday) may delay our turn around times by one or two days.
All web-store sales are final and we do not accept returns. Delivery times shown at checkout are estimated and we cannot provide money-back guarantees for uncontrollable shipping delays. If you have a lost or damaged package, please contact us at firstname.lastname@example.org.
If your order is returned to us in the mail, we will happily contact you to help coordinate a way to get your precious coffee to a working address. However, as we roast to order and ship to the address listed in the order, we cannot offer refunds or re-roasts for shipments returned to us because of issues with the shipping address provided.